Privacy Policy

How Direct Wellness collects, uses, and protects your information.

This Privacy Policy describes how Direct Wellness Inc collects, uses, discloses, and protects personal information when you visit directwellness.co or use our services. Health information collected in connection with care is additionally protected as described in our HIPAA Notice of Privacy Practices.

Effective date: July 17, 2026. Questions about this policy can be sent to care@directwellness.co or mailed to Direct Wellness Inc, 135 E Olive Ave, #511, Burbank, CA 91502.

Information we collect

Depending on how you use our services, we may collect:

Identifiers and contact details such as name, email address, phone number, mailing address, and date of birth.
Account information such as login credentials and account activity.
Health information such as intake questionnaire responses, medical history, medications, and information exchanged with your care team. Health information is handled in accordance with HIPAA and our Notice of Privacy Practices.
Identity verification data such as a government ID or photo, used to confirm who you are before care.
Payment information processed by our payment processors; we do not store full card numbers.
Device and usage information such as IP address, browser type, pages viewed, and cookies used to operate and protect the site.
Support communications such as messages you send to our support team.

How we use information

Provide, coordinate, and support the services you request.
Verify identity, eligibility, consent, and service location.
Support licensed provider evaluation and pharmacy fulfillment.
Process payments, refunds, renewals, and customer support requests.
Send service communications and, with your consent where required, marketing communications you can opt out of at any time.
Protect security, prevent fraud, and meet legal obligations.
Improve the service using deidentified or aggregated information.

How we share information

We share personal information only as needed to operate the service:

With the independent licensed medical group and clinicians who provide your care.
With the licensed pharmacies that fill and ship your prescriptions.
With our telehealth platform, payment, identity verification, shipping, analytics, and support vendors under appropriate contractual protections, including business associate agreements where required.
With authorities when required by law, subpoena, or to protect rights and safety.
In connection with a corporate transaction such as a merger or acquisition, subject to this policy.

We do not sell your personal information, and we do not use identifiable health information for third-party advertising.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember preferences, measure site performance, and understand how visitors use our pages. You can control cookies through your browser settings; disabling some cookies may limit site functionality.

Security and retention

We use technical, administrative, and physical safeguards appropriate to the sensitivity of the information we hold, including encryption in transit. No method of transmission or storage is completely secure.

We retain personal information for as long as needed to provide services, comply with legal and medical record retention requirements, resolve disputes, and enforce agreements.

Your rights and choices

Depending on your state, you may have rights to access, correct, delete, or receive a copy of your personal information, and to appeal a decision about a request. Rights related to health information are described in our HIPAA Notice of Privacy Practices.

To exercise any right, contact us at care@directwellness.co or by mail at Direct Wellness Inc, 135 E Olive Ave, #511, Burbank, CA 91502. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

Children

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. Material changes will be communicated as required by law.

Contact us

Direct Wellness Inc
135 E Olive Ave, #511
Burbank, CA 91502
care@directwellness.co
directwellness.co